AI freight forwarding software for US forwarders and NVOCCs
You already have a system of record. CargoWise, Magaya, GoFreight or something a previous operations manager built. It holds the file and the house bill. It does not open the mailbox.
Every email your company receives is read, understood and turned into a task for the right person, with the answer already drafted. Your team approves. Nobody lives in the inbox any more.
India and the UAE are where FreighAI runs every day. The United States is where we are expanding. This page is for a US forwarder or NVOCC deciding whether that is worth an hour.
need DHL quote Gurugram → Ajman, 72kg, by Friday. express.
packing list attached. urgent pls 🙏
Pls quote for shipment as below. Confirmed pkg dims attached, IEC docs to follow…
- 01FreighAI takes over the email work in a US forwarding or NVOCC operation. It reads each thread, does the work behind it, drafts the reply and hands the right person a finished task.
- 02It files nothing with the government. Your Importer Security Filing goes to CBP as it does today. Your entry and entry summary reach ACE through your own ABI filer or your broker.
- 03Keep your TMS for the records. FreighAI runs the work around them.
- 04India and the UAE are our active markets. The United States is an expansion market. We have no US customer to introduce you to yet, and would rather say so plainly.
- 05Our published customer is Infinity Logistics in the UAE. The figures below are theirs and are named as theirs.
- 06Pricing is in US dollars. The first workflow and the implementation plan are scoped with your team first.
What a US forwarding office actually spends the day on
Not a translated version of another country’s page. This is the shape of the work where most freight moves through a licensed broker and a house bill.
A US forwarder or NVOCC sells three things at once. Someone quotes the international move. Someone arranges the customs side, through the broker desk down the hall or through a broker the customer already uses. Someone arranges the domestic leg once the container is available. Three sets of counterparties, three sets of documents, one shared mailbox in front of all of it.
Then look at what actually arrives. An RFQ for two forty-foot high cubes, Ningbo to Long Beach, with the delivery address written in the signature block and nowhere else. An overseas supplier who has sent seven of the ten Importer Security Filing answers and gone quiet on the other three. A drayage carrier asking whether the chassis is included. A co-loader invoice that does not match the house bill. A customer asking where their cargo is, for the third time.
None of that arrives in your system of record. It arrives as email. Someone opens it, works out what it is, finds the missing piece, writes back, tells the next person, files it, and remembers to chase. So the honest way to size this is to count, over one of your own weeks, how many people touch a single thread between the enquiry arriving and the file being opened.
- CargoWise, Magaya, GoFreight or something built in-house
- The file, the house bill, the accruals
The system of record is where the answer ends up. The inbox is where it gets made.
Your people stop working in the inbox
Same team, same mailboxes, same carrier accounts, same system of record. A different place to do the work.
FreighAI takes over that inbox. It watches every company mailbox, pricing, operations, tracking and accounts, and follows each conversation from start to finish. It works out what each email is and what it needs, then takes the action that message calls for. It writes the reply, creates the task, and puts it in front of the right person in the right department, beside the original conversation. Your team approves. They do not compose, forward, file or chase. The reply goes out in their name.
The email is only the start. The real time goes on what comes after it. Find the rate on the carrier’s site. Check the tracking in another tab. Open the TMS for the job. Look up what you charged this customer last time. Forward it to operations and wait. Chase the agent, or forget to. FreighAI does all of that itself. It pulls your rate cards, checks the carrier, looks up the customer’s history, reads the shipment status, and talks to your TMS or accounting system. It chases what has not come back. It passes the work from pricing to operations to accounts, with the email and everything it found attached. Nobody forwards it. Nobody re-keys it. Nobody asks for an update. Then it puts the finished piece in front of the right person, with the reply already written.
Your people work in FreighAI. Not in the inbox. Not in five browser tabs. Your system of record keeps the file.
What a team notices first is narrow. The enquiry that arrived at four in the afternoon has a drafted quote against it before anyone opens the mailbox. The supplier who owes you two ISF answers is chased without anyone writing the chaser.
Your team approves every reply before it sends.
What is specific to the United States
The parts of the job that genuinely differ here — not a translated version of the same page.
Importer Security Filing (ISF, “10+2”)
CBP’s rule took effect on 26 January 2009 and applies to import cargo arriving in the United States by vessel, not by other modes. CBP states that the ISF Importer, or their agent such as a licensed customs broker, must electronically submit the advance cargo information. Eight elements are due no later than 24 hours before the cargo is laden aboard a vessel destined to the United States. Two more, the container stuffing location and the consolidator, are due no later than 24 hours before the ship arrives. CBP warns that failure to comply could mean monetary penalties, increased inspections and delay of cargo. FreighAI transmits nothing. It does the part that costs you the day: working out which of the ten answers you are missing, and chasing whoever holds them.
ACE and ABI filing by a licensed broker
CBP describes the Automated Commercial Environment as the United States’ centralized digital system for processing imports and exports, and as the US Single Window connecting CBP, partner government agencies and the trade. CBP states that the Automated Broker Interface and its electronic data interchange remain the method through which entries and entry summaries are transmitted to ACE. Broker licences to conduct customs business on behalf of other persons are issued under section 641 of the Tariff Act of 1930 as amended and 19 CFR Part 111. Classification, duty and the entry decision stay with your broker. FreighAI sits upstream, on the correspondence around the file.
FMC licensing for ocean transportation intermediaries
The Federal Maritime Commission regulates ocean transportation intermediaries under the Shipping Act of 1984. They are either ocean freight forwarders or non-vessel-operating common carriers. The FMC describes an NVOCC as a common carrier that holds itself out to the public to provide ocean transportation, issues its own house bill of lading, and does not operate the vessels. US-based companies operating as either must obtain a licence from the Commission and submit proof of financial responsibility for payment of claims. Your licence, your qualifying individual and your bond are yours.
NVOCC tariff duties and negotiated rate arrangements
The FMC states that all NVOCCs operating in the US trades must publish a tariff showing all rates, charges, classifications, rules and practices between all points or ports on their service routes, and that NVOCCs may enter into negotiated rate arrangements where they are given an exception from certain tariff rate publication requirements under Part 532. FreighAI prices from your own rate cards, carrier accounts and what that customer paid on that lane before. It publishes nothing. Which sell rate is governed by a tariff and which by an NRA is your decision, and part of what the first workflow gets scoped around.
Pricing in US dollars
Quotes are priced in USD from your own rate cards and margin rules, so the number your pricer approves is the number the customer sees.
Every thread already worked, waiting for a person to approve
Where a US import coordinator would spend the morning. Each row is a thread already read, researched and drafted against. All that is left is the call.
- Sorted by what it isThe quote, the customer reply, the booking and the documents hand-off each sit in their own bucket.
- Missing information already chasedSpots what is missing in an enquiry and drafts the email asking for it.
What FreighAI connects to for the United States operators
Connects so FreighAI can read every conversation and send replies in your people’s names. Your team works in FreighAI, not in the inbox.
Connects so FreighAI can read every conversation and send replies in your people’s names. Your team works in FreighAI, not in the inbox.
Your own DHL account, your own negotiated rates, your own carrier relationship. FreighAI reads those rates through your credentials.
Your own FedEx account, your own negotiated rates, your own carrier relationship. FreighAI reads those rates through your credentials.
What happens to one enquiry
Take quoting as the first workflow. It is the one a US forwarder can measure inside a fortnight.
An enquiry arrives. FreighAI reads it, notices the weight is missing and asks for it. It pulls your rate cards, checks the carrier for a live rate, and emails your agents for the lanes you do not hold, then chases them until they reply. It drafts the quote with your margin rules and what that customer paid on that lane last time. Your pricer approves and it goes. It follows up. When the customer pushes back, the counter-offer is already drafted. When the quote is old, it expires. When it is won, the job is created.
Where the rate can be fetched without waiting on a person — a carrier API, a portal read in the background, or your own uploaded rate cards — a priced quote goes out in 10–15 minutes instead of 1–2 hours. That holds for ocean and air just as it does for express; the mode does not change it. Where a lane has to be priced by another agent or over the phone, the wait belongs to whoever is answering — not to the software. FreighAI still writes the RFQ, chases the reply, and turns whatever comes back into a priced, margin-checked quote the moment it lands.
Nothing above assumes a connection to your system of record. What approved information belongs in your own system is decided in scope. We scope the first workflow, integration requirements and implementation plan with your team.
need DHL quote Gurugram → Ajman, 72kg, by Friday. urgent pls 🙏
Hi Marco — DHL Express, AED 425 + AED 35 handling. ETA Thu·18:00, valid 24h. PDF attached.
- 01Enquiry emailAddress buried in the signature
- 02Reads itAsks for what is missing
- 03RatesYour cards, your carrier accounts, your agents
- 04Drafted quotePriced from what they paid on that lane before
- GATEYour pricer approves
- 06Follow-upAnd the counter-offer, if price is pushed back
- 07Won quoteBecomes a job on its own
- 08Your systemThe agreed hand-off
At Infinity Logistics, average response time fell from more than 60 minutes to about 15 minutes, and the win rate rose from 35% to 73%. Those are one customer’s attributed results in the UAE, not a promise to a business in the United States.
Keep the system of record. Change where the work happens.
The record, the house bill and the reporting stay where they are. What moves is the email work in front of them.
Most US forwarders we speak to run CargoWise, Magaya or GoFreight, and a few still run something a previous operations manager built. FreighAI does not ask you to move off any of them. Each page below is for a team already on that system, and sets out what stays, what FreighAI adds and what has to be decided.
Where the work arrives. Enquiries, ISF answers, arrival notices, invoices.
Reads every thread, does the legwork, drafts the reply, creates the task, waits for approval.
The file, the house bill, the accruals and the reporting. Still authoritative.
The four you will compare us against
You will look at more than one product. In this market that is the right thing to do.
Each comparison page below is built from that company’s own published material, checked in September 2026. Each names real strengths of the other product, and each has a row where they win or where we say we do not know. If your first problem is the ISF chase rather than quoting, start with the regulatory guide instead.
- Augment: Augie on quoting, booking, tracking, documents and collections, with its brokerage and carrier orientation stated plainly on the comparison page.
- LSP44: an agent factory for large logistics providers, compared with a packaged operating layer for mid-market forwarders.
- cargo.one: air and ocean rate coverage, quoting, booking, mailbox reach and who approves the reply.
- Raft: documents, customs and payables strength, compared with the enquiry-to-sent-quote journey with a person approving.
Common questions
Does FreighAI file our ISF or our entries?
No. Not the Importer Security Filing, not the entry, not the entry summary. Those reach CBP through ACE as they do today, through your own ABI filer or your licensed broker. FreighAI does the work around them: reading which of the ten ISF answers you are missing, writing to whoever holds it, and chasing until it arrives.
Do you have US customers we can call?
Not yet, and we would rather tell you in the first minute than the fourth meeting. Our published customer is Infinity Logistics in the UAE. India and the UAE are our active markets. The United States is where we are expanding. If a local reference is a hard requirement, we are not there yet.
Will this work with CargoWise, Magaya or GoFreight?
FreighAI is built to run alongside a system of record rather than force one out. What it can read from your system, and what it can return to it, is stated for the workflow you choose and documented before anything is built.
We run a broker desk. Does this touch the compliance judgement?
No. Classification, valuation, duty and the entry decision stay with your licensed broker, under the CBP regime governing that licence. FreighAI works on the correspondence around the file and records who approved each reply.
How long does this take to stand up?
It depends on the workflow, the access it needs, your approval rules and any connection to your system of record. We publish no fixed go-live promise. We scope the first workflow, integration requirements and implementation plan with your team.
- CBP — Importer Security Filing “10+2”: in effect since 26 January 2009, and the penalties for non-complianceverified 2026-09-03
- CBP — Importer Security Filing and Additional Carrier Requirements, fact sheet, August 2009: the ISF Importer and the two deadlinesverified 2026-09-03
- CBP — ACE and Automated Systems: the centralized system for processing imports and exports, and the US Single Windowverified 2026-09-03
- CBP — ACE Frequently Asked Questions: ABI and EDI remain the route for entries and entry summaries into ACEverified 2026-09-03
- CBP — Customs Brokers: licences to conduct customs business, under 19 U.S.C. 1641 and 19 CFR Part 111verified 2026-09-03
- FMC — Ocean Transportation Intermediaries: the NVOCC and forwarder definitions under the Shipping Act of 1984verified 2026-09-03
- FMC — Office of Compliance: licensing, the NVOCC tariff publication duty, and NRAs under Part 532verified 2026-09-03
- Infinity Logistics customer reference, 15 May 2026 — response time and win rate, attributed to Infinityverified 2026-08-31
Every regulatory statement here comes from CBP or the Federal Maritime Commission directly, fetched on 3 September 2026. No third-party reading of those rules was used, and no dollar figure for ISF liquidated damages is repeated, because the CBP document stating one dates from 2009.
Send us one thread you would rather not have handled yourself
Pick one your pricing desk answered last week. The RFQ with the address buried in a signature. The supplier who owes you two ISF answers. The co-loader invoice that does not agree with the house bill. We will show you what FreighAI would have read, found, drafted and assigned, and where your person would have approved.