What kind of freight operation do you run?
Air asks for the dimensions nobody sent. Ocean asks about sailings and containers. Customs asks for a document that never arrived. The mail is different on every desk, and so is the number that moves.
Every email your company receives is read, understood and turned into a task for the right person, with the answer already drafted. Your team approves. Nobody lives in the inbox any more. Pick the desk below that fills your morning and read what changes on it.
- AirMinutes per quote
- OceanQuotes per day
- RoadChasers by hand
- NVOCCQuotes against space bought
- CustomsDocuments chased
- 3PLDispatch emails
- Project cargoDays to a price
- Cross-tradeAgent RFQs per file
- ExpressQuotes per person
Nine desks. Pick yours.
Choose by the desk, not by the company registration. Most forwarders do two or three of these. Start with the one that fills the morning.
Three desks, three different mornings
The same product, doing different work. Here is what it looks like on the three desks we are asked about most.
- The missing dimensions are spotted and asked for before anyone reads the email.
- Your own lanes and rate cards priced, with your margin rules applied.
- The reply drafted and waiting for one person to approve.
- Every enquiry, sailing and container email read and followed to the end.
- Agents on the lane emailed in one go and chased.
- “Where is my cargo?” answered from live status, for approval.
- Your DHL or FedEx account read through your own credentials. Rates never resold.
- Booking and tracking on the same job.
- Infinity Logistics, an express reseller, is the one customer whose numbers we can show below.
Start from your system, your connections or your market
Some forwarders start from what they already run, some from the carriers they work with, some from where they operate. All three roads lead to the same product.
By what you already run
A TMS, an ERP, legacy freight software or spreadsheets. Keep it and add FreighAI, or move on. Both doors on one page.
Connections
Mail, express carriers, the shipping lines and airlines serving India and the UAE, ULIP, track and trace, your TMS and accounting.
India
Freight forwarding software for Indian forwarders. FreighAI reads sales@, ops@ and WhatsApp, drafts every reply and hands your team a finished task.
The UAE and GCC
Freight forwarding software for UAE and GCC forwarders. Every email about a shipment read, the work done behind it, the reply drafted.
Nine kinds of mail, one queue
Whatever the desk, an email arrives and a person has to answer it. Here is the part that is the same on every page, and it is the part that changes your day.
Works out what each email is and what it needs, then takes the action that message calls for. Pulls your rate cards, checks the carrier, looks up the customer’s history, reads the shipment status, and talks to your TMS or accounting system. Writes the reply, creates the task, and puts it in front of the right person in the right department, beside the original conversation.
- 01It arrivesAn enquiry, a rate reply, a document request, a status question.
- 02ReadWhat this message is, and what it needs.
- 03FetchedRates, history, carrier, status, the missing piece asked for.
- 04TaskOn a named desk, beside the thread, answer drafted.
- GATEApproveYour team approves every reply before it sends.
Your filing, your books, your customer portal, your warehouse and your fleet stay where they are. FreighAI takes the mail and the work behind it. Nothing else.
One customer signed off their numbers. Here they are, named.
We do not show averages we cannot stand behind. Infinity Logistics, a UAE forwarder and express reseller, has run on FreighAI for more than a year and signed a reference in May 2026.
How these nine pages are written
- Choose by the desk, not by the company registration. Most forwarders do two or three of these. Read the page for the work that fills the morning, then read the others.
- The differences are real and they are in the mail. Each page says what arrives, what your team does with it today, what FreighAI takes, what stays with a person, and what has to be scoped.
- The second half of every page is identical, because the boundary is drawn around the work and not around the freight. Your filing, your books, your customer portal, your warehouse and your fleet stay where they are.
- Express has its own page, for companies quoting on their own DHL, FedEx or Aramex accounts. If that is your business, start there rather than on the air page.
Common questions
We do air and ocean. Which page do we read?
Read the one where the enquiries land first, then read the other. Both describe the same product pointed at different mail, so the second takes five minutes once you have read the first. If your people sit in one pricing team, pick the mode that fills more of their week.
We are a customs desk inside a forwarding company. Is that the broker page?
Yes, if the mail you want under control is the document chase and the query on a declaration. The broker page is written around the work either side of the filing, not the filing itself, which stays with your licensed person and your filing channel. If the pain is the enquiry before the file, read the mode page instead.
We are a ten-person firm. Is this for us?
Yes. Size does not change the mail. A ten-person consolidation desk and a hundred-person one both get the same co-loader chase, the same small enquiry priced against space already bought, and the same customer asking where a box is. What size changes is how many mailboxes are in scope, and that is settled when the first piece of work is scoped.
Is this different software for each kind of operation?
No. There is one product on every page here. What differs is which mail it is pointed at first and which rate sources it works from. Nothing on this branch is a separate edition, a separate price list or a separate roadmap.
Our operation is not on the list. What now?
Pick the page whose mail looks most like yours, read it as a pattern, then tell us where it is wrong. The nine here exist because each one has a job no other page owns. If yours does too, it is worth a page.
Find your desk. Then bring us one real thread.
Pick the desk that fills your morning. Then bring one conversation from last week and we will run it end to end in front of you. If a line on the page does not match your desk, say so on the call.