From RFQ to accepted quote — without your team typing one.
The Quotation Agent reads incoming RFQs in any format, drafts the quote with margin protection and risk flags, manages negotiation, and confirms acceptance. Your team reviews. The customer never sees a different interface.
Six capabilities. All of them concrete.
No 'AI for quoting' vagueness. Here's exactly what the Quotation Agent handles — and what stays with your team.
Reads RFQs in any format
"Express courier delivery to UAE for 25 kg medical sample from Pune, by Friday." A photo of a packing list. An email thread with five back-and-forths. The agent extracts the brief — regardless of how it arrived.
Four languages out of the box
English · Arabic · Hindi · Mandarin. Mixed-language threads parsed correctly — the kind mid-market forwarders see every day. Customizable for more.
Looks up rates against your full pricing context
Your rate cards. Live carrier rates. This customer's last shipment on the lane. Comparable quotes from the past 90 days. All weighted into the margin calculation.
Drafts the quote with margin + risk flags
Calculates planned cost vs proposed price. Surfaces 'this customer typically pushes back 8–12%'. Flags currency exposure on multi-leg routes. The draft lands on your task screen.
Manages negotiation rounds
Customer comes back with a counter? The agent reads it, weighs it against your customer history, prepares the revision. You approve or refine — you don't start from scratch.
Confirms acceptance, hands off cleanly
When the customer accepts, the agent flips status, archives the thread on the Job Order, and hands off to the Booking Agent. Acceptance Confirmation is locked to Supervised by default — never auto.
Four steps. One human gate.
The agent handles three out of four. Your team owns the judgement call in the middle.
RFQ arrives
WhatsApp message, email, a forwarded thread — the customer's existing channel. No portal. No new login.
Reads & prepares
Parses the brief. Looks up rates. Calculates margin. Drafts the reply. Flags risks. Median: 21 seconds.
Your team reviews
Task lands on the screen with everything pre-prepared. One click: Approve · Refine · Reject.
Reply on the same thread
Customer sees a reply on the same WhatsApp or email they started — not a vendor portal notification.
Acceptance Confirmation is locked to Supervised by default.The agent will never confirm a deal on its own. Other steps (drafting, negotiation prep) you can dial up to Auto when you're ready.
Your team starts the day looking at one bucket.
Every pending quote — across every customer, every lane, every carrier — sits in one colour-coded queue. Pre-prepared by the agent. Sorted by SLA.
- →One row per pending quote
- →Customer · lane · weight · mode at a glance
- →Agent's draft status (ready · in progress · revised)
- →SLA stamp — minutes left to respond
No five-tab spreadsheet hunt. No WhatsApp scroll to find the latest rate. No “wait, did we quote them last month?” question.
The agent did 5 minutes 16 seconds of work. Your reviewer spends 22 minutes on the judgement.
Quote Send Review — the agent has fetched five live carrier rates, marked its pick, calculated margin, and drafted the reply. Your team approves, refines, or rejects.
- Live carrier rates — five carriers compared inline
- AI Pick — EXPRESS WORLDWIDE flagged with reason
- Margin calc — planned cost vs proposed price
- Risk flags — currency, customs, customer history
- Drafted reply — editable before send
Source: 12-month live data · Infinity Logistics (UAE).
Every quote, fully traceable. From inbound RFQ to accepted handoff.
One quotation record. Multiple views. Drillable from pipeline to pricing to activity. Auditable end-to-end.
All open quotations in one list — status, customer, lane, value, last activity. Filterable by stage, sales owner, or SLA.
Customer context, route, mode, weight, dates — and the agent's read on the brief.
Planned cost, carrier-by-carrier breakdown, proposed price, margin calc — drillable.
Every action timestamped — agent draft, team revision, customer reply, acceptance.
Where does time actually go in your quotation pipeline? Down to the second.
No separate dashboard to license. No BI consultant. SLA + TAT analytics ship as part of the agent.
Agent: 5m 16s. Human review: 22m 18s. The team's 22 minutes is judgement, not lookup.
The Quotation Agent fits what you already run.
Customer channels, rate sources, your TMS, your accounting — captured during scoping, delivered during the 60-day pilot.
Your rate cards (Excel · TMS) · live carrier API rates · historic customer rates
Customer email · WhatsApp Business · forwarded threads · the channels they already use
Quotes flow back into Logi-Sys · Kale · Shipsy · Magaya — your TMS stays the system of record
Tally · QuickBooks · Zoho — accepted quotes generate invoice-ready records, no double entry
One agent. Four numbers that moved at once.
Infinity Logistics FZE · Ajman, UAE · the Quotation Agent ran in production for 12 months. These four numbers are real.
“It's like having three extra pricing experts who have perfect memory and never take a day off.”
— Megha · Operations Manager · Infinity Logistics, Ajman
When the customer says yes, the Booking Agent takes it from here.
All six agents work as one team — handing off cleanly, sharing customer context, never asking the customer for the same thing twice.
Quoting is the first place most pilots start.
Customer comparison shopping happens at minute zero. If the agent handles your quote queue, response time collapses — and win rate follows.