Predictable cash flow — without your accountant chasing.
The Payment Collection Agent tracks AR aging, sends polite tier-aware follow-ups on the customer's existing channel, escalates intelligently, reads responses (and reschedules), confirms payment automatically, and feeds the payment record back to the Quotation Agent.
Six capabilities. All of them concrete.
AR follow-up isn't being a collections firm — it's keeping the relationship intact while getting paid on time. The agent threads that needle.
Tracks AR aging continuously
Every unpaid invoice. By customer. By lane. By age bucket (0–30 · 31–60 · 61–90 · 90+). The agent watches DSO without anyone asking it to.
Polite follow-ups on the customer's channel
WhatsApp · email · whatever they replied on. The follow-up reads like a colleague, not a collections firm. The tone matches the relationship's tenor.
Escalates intelligently by tier and age
<30 days · friendly nudge. 30–60 · clear ask. 60–90 · manager copied. 90+ · escalation to founder or external. Adjusted per customer tier (Gold customers handled differently).
Reads customer responses, reschedules accordingly
“We'll pay Friday” → auto-reminder for Friday. “Invoice not received” → resends with proof + reschedules. “Dispute” → escalates with full context.
Confirms payment + reconciles automatically
When the bank shows the receipt, the agent matches it to the invoice, marks it paid, sends the thank-you, and closes the loop. No manual reconciliation.
Updates customer credit profile passively
Every payment behaviour — speed, disputes, escalations — feeds back into the customer record. The Quotation Agent sees that history on the next RFQ.
Four steps. One human gate for the sensitive ones.
Routine reminders auto-send on cadence. Escalations and disputes always come to a human.
Invoice issued
AR clock starts. The agent watches without anyone asking.
Tier-aware follow-up
Pre-due reminder · past-due nudge · escalation — paced and toned to the customer and the age bucket.
You approve sensitive sends
Routine reminders auto-send. Escalations (60+, disputes) come to you with full context. Approve · Refine · Reject.
Payment confirmed
Bank receipt matched, invoice marked paid, thank-you sent, customer profile updated. Loop closed.
0–30 day reminders auto-send. 60+ day escalations and any dispute-flagged response are locked to Supervised — a human always sees those before they go out.
Cash flow, tracked daily.
Every unpaid invoice, by age bucket, by customer tier. What's collected this week. What's at risk. What needs a human call.
- →AR aging buckets · 0–30 · 31–60 · 61–90 · 90+
- →Customers needing follow-up today
- →Collected this week vs target
- →Escalations awaiting human review
You don't pull AR aging reports from Tally on a Friday afternoon. You don't make awkward “just checking on the invoice” phone calls. You don't lose track of a “we'll pay Friday” promise.
Email send approval — the polite follow-up, pre-drafted.
60-day overdue customer · Gold tier · last paid 22 days late · current dispute history: clean. The agent drafts a firm-but-warm message. You approve, refine, or reject.
- Customer context — tier, payment history, dispute record
- Invoice reference — amount, age, lane
- Tone match — calibrated to relationship + tier
- Drafted message — editable before send
- Suggested next action — if no reply in 5 days
A Gold customer's tone differs from a one-time booker. The agent reads the history before drafting the words.
Every customer response, classified by intent.
Acceptance · 'paying Friday' · dispute · 'invoice not received' · clarification. Same Customer Responses bucket as the Booking Agent — different intents, same UX.
All inbound customer messages — quote responses, booking confirmations, payment promises, disputes — live in one queue. The agent labels intent. Your team handles the right tasks in the right order.
The Payment Collection Agent closes the financial loop.
Accounting upstream. Banking downstream. Customer channels sideways. The customer credit profile feeds back to quoting — closing the full circle.
Tally · QuickBooks · Zoho — invoice status, payment receipts, AR aging all sync continuously.
Payment receipts matched against invoices in real time. No manual reconciliation week.
WhatsApp · email · the customer's existing thread. Never a portal login or a chase phone call.
Customer payment behaviour feeds back to the Quotation Agent — credit-aware quoting from quote one.
Cash flow, predictable.
Your accountant stops chasing customers. Your customers stop being chased. The relationship survives — and the cash arrives on cadence.
“My accountant used to spend Fridays writing the same six follow-up emails. Now she spends Fridays looking at the disputes that actually need a human.”
— Megha · Operations Manager · Infinity Logistics, Ajman
Cash collected funds the next quote — and the customer credit profile feeds the Quotation Agent.
Six agents, one team. Quotation knows who pays on time, who disputes, who's a Gold relationship — because Payment Collection told it. The loop closes; the business compounds.
Predictable cash. Without the awkward calls.
Payment Collection runs the follow-up loop politely, on the right cadence, in the customer's language. Pilot scope: payment collection + invoice reconciliation.