Six customers asking. Zero answers.
Every morning. Twenty-eight WhatsApp pings. None of them about new business — all asking the same question. Because checking carrier portals manually takes hours your team doesn't have.
Cascadia's shipment from Booking is one of the rows. So are five other forwarders.
See it poll 3,000+ carriers liveEach one waiting because no-one had time to check carrier portals manually this morning.
Tracks every shipment. Around the clock.
Carrier APIs queried every minute or two. Routine milestones auto-notify the customer in their language. Anything that looks off comes to you.
See proactive updates on your shipmentsمرحبا محمد — تحديث على JO-02517: الشحنة في الجمارك في مومباي (مراجعة HS 8517.62). تأخير متوقع 6–8 ساعات. الوصول المقدر الجديد الخميس 00:00 عجمان.
Hi Marco — JO-02517 at Mumbai customs (HS 8517.62 review). Hold 6–8 h. Revised ETA Thu·00:00 Ajman.
नमस्ते, JO-02517 अभी मुंबई कस्टम्स में (HS कोड समीक्षा)। 6–8 घंटे की देरी। नया ETA गुरुवार 00:00।
A customs hold — flagged before anyone calls you.
Not customs-hold-in-general. Mumbai customs · HS 8517.62 · this lane's history.
Does this fit your lane mix?Nothing painful goes out without your nod.
Routine pickup/in-transit/delivery updates can auto-send. Anything that mentions a delay, a hold, or a damage never goes out without you.
مرحبا محمد — تحديث على JO-02517: الشحنة في الجمارك في مومباي (مراجعة HS 8517.62). تأخير 6–8 ساعات. الوصول المقدر الجديد الخميس 00:00 عجمان.
Routine updates can run Auto once the team trusts the agent on a customer. Exception comms are locked to Supervised — a human sees every bad-news message before it reaches the customer.
Update sent. Proof of delivery attached.
The proactive update lands on the same WhatsApp thread Cascadia started six weeks ago. When DHL delivers in Ajman, the POD attaches itself to the JO automatically.
Hi Marco — JO-02517 at Mumbai customs (HS 8517.62 review). Hold 6–8 h. Revised ETA Thu·00:00.
Marco didn't have to ask. No portal. Same thread he started weeks ago.
POD auto-archived on JO. Format varies by carrier — express gives photo+signed, sea/regional may give signed-only or door-receipt.
Your mornings are peaceful again.
One hundred plus active accounts. The morning “where is X?” queue dried up. The team got their mornings back.
Three ai-agents. One shared brain.
The carrier graph that Tracking polls is the same one Booking books and Quotation prices against. The language engine that drafts Marco's customs-hold note in Arabic is the same one that wrote his quote in English. Cascadia is one customer to all three agents — not three.
One carrier graph. One language engine. One customer history. The agents own their own gates.
Tell customers before they ask.
We wire your top customers' carriers, configure exception severity to your lanes, and have proactive updates going out under supervised approval inside the first 14 days of the pilot.