Start from your situation, not from a feature list
You might run an air desk in Dubai on Logi-Sys. Or a customs desk in Mumbai on spreadsheets. Or an express desk on your own DHL account.
There is a page for each part of that. One for your kind of operation. One for the system you run. One for your market. Start with the part that hurts most.
- 9 pagesWhat kind of operation do you run?Air, ocean, road, NVOCC, customs, 3PL, project, cross-trade, express
- 15 pagesWhat do you run today?Spreadsheets, a TMS you keep, legacy software, twelve named systems
- 6 pagesWhere do you operate?India, the UAE, the US, the UK, Canada, Australia
- 1 catalogueWhat connects?Mail, express carriers, shipping lines, airlines, ULIP, your TMS and accounts
Which of these is you?
Pick the line that sounds like your week. Most forwarders read two pages, so nothing here is a final answer.
Most people arrive as one of these three
The same product on all three pages. What changes is the mail it reads first.
- Spots what is missing in an enquiry and drafts the email asking for it.
- Your rate cards, your airline accounts and your agent network stay exactly where they are.
- Your team approves every reply before it sends.
- Keep your TMS for the records. FreighAI runs the work around them.
- The enquiry, the chase and the reply move into FreighAI.
- Or move on from it, and FreighAI becomes the system your team works in.
- Your DHL or FedEx account is read through your own login. Rates are never resold.
- The booking and the tracking sit on the same job.
- Infinity Logistics, an express reseller, is the one customer whose numbers we show below.
What fills your morning
One page per kind of desk, written from the day as it runs. Read the one where your mail lands.
Air freight forwarders
Airline rates, chargeable weight, AWB confirmations, and agent replies for lanes you do not hold.
Ocean freight forwarders
Sailings, containers, rate validity, and the long thread that asks where the box is.
NVOCCs and consolidators
Space you have already bought, co-loaders, house and master bills, buy and sell margins.
Road freight forwarders
Border corridors, trucking partners, transit papers and updates. Fleet and dispatch stay yours.
Customs brokers
The document chase around the filing. The filing itself stays with your licensed person.
3PL and warehousing forwarders
The mail, quotes and billing around the floor. Receiving and picking stay in your WMS.
Express logistics companies
Quoting on your own DHL, FedEx, UPS or Aramex account, with your own rates.
Project cargo forwarders
The weeks before a price exists: the survey chase, the permit mail, the supplier RFQs.
Cross-trade forwarders
Third-country files: both agent RFQs written, and the switch bill details chased.
All nine kinds of desk
The full list, with the difference between one desk and the next spelled out.
What you keep
Keep your TMS for the records. FreighAI runs the work around them.
From spreadsheets and WhatsApp
No system yet. What changes, what stays in the sheets and Tally, and whether you need a TMS first.
With your existing TMS or ERP
Any system of record. Start on its own or beside it, with a first piece of work scoped.
With legacy freight software
A system your team works around. Keep it for the records, and decide the rest on evidence.
If you run CargoWise
What stays in CargoWise, what FreighAI adds around the mail, and what the first piece of work needs.
If you run Logi-Sys
Logi-Sys keeps the records. The enquiry, the chase and the reply move into FreighAI.
Alongside Magaya, GoFreight, Newage or Fresa
The full list, each page with its own table of what stays where.
What is different where you are
One page per market. It names the local rules, the systems people run there, and what to read next.
India
ICEGATE and eSANCHIT, the GST e-way bill, IEC, and the systems Indian forwarders run.
The UAE and GCC
Mirsal 2 on Dubai Trade, free zones, the GCC road corridor, and the local systems.
United States
ISF 10+2, ACE and ABI filing, FMC licensing, and the rivals worth reading about.
Canada
CARM, eManifest, PARS and the broker licence, for cross-border and two-coast work.
Australia
The Integrated Cargo System, import declarations, licensed brokers and biosecurity.
Where your work comes in
Live connections only. Your mailboxes, the app your customers use, and the carrier accounts you hold.
Gmail
Every Google Workspace mailbox watched. Replies go out from your own Gmail, in your person's name.
Outlook
Every Microsoft 365 mailbox watched. Replies go out from your own Outlook, in your person's name.
Enquiries, photos and agent replies on WhatsApp, turned into tasks with the reply drafted.
All connections
The live list, the carrier accounts you already hold, and the honest answer for the rest.
It ends on the same screen
Air or ocean, spreadsheets or CargoWise, Mumbai or Toronto. The ending is the same. Somebody on your team approves a finished task, beside the thread it came from.
Works out what each email is and what it needs, then takes the action that message calls for. Pulls your rate cards, checks the carrier, looks up the customer’s history, reads the shipment status, and talks to your TMS or accounting system. Writes the reply, creates the task, and puts it in front of the right person in the right department, beside the original conversation.
- 01It arrivesAn enquiry, a rate reply, a document request, a status question.
- 02ReadWhat this message is, and what it needs.
- 03FetchedRates, history, carrier, status, the missing piece asked for.
- 04TaskOn a named desk, beside the thread, answer drafted.
- GATEApproveYour team approves every reply before it sends.
Your team approves every reply before it sends. Follow-ups, chasers and reminders happen on their own, on the same conversation.
One customer signed off their numbers. Here they are, named.
We do not show averages we cannot stand behind. Infinity Logistics, a UAE forwarder and express reseller, has run on FreighAI for more than a year and signed a reference in May 2026.
How to use these pages
- Start with the part that hurts most today. If the mail is drowning your pricers, read the page for your kind of desk. If the fight in the room is about the system, start there.
- Most forwarders read two pages. The second one takes five minutes once you have read the first, because the back half of every page is the same.
- A market page adds the local rules and the systems people run there. Read it second, not first. The work is the same everywhere.
- Every page ends the same way. Bring one real email thread from last week and watch it run.
Common questions
I am an air forwarder in the UAE running Logi-Sys. Which page do I read?
Start with the air page, because that is where your mail lands. Then read the Logi-Sys page for what stays in the system. Read the UAE page last, for the local rules. All three are short and they point at each other.
Do I need to read more than one page?
No, but most people do. One page tells you what changes in your mail. A second tells you what stays in the system you run. Read the first one today. The second one takes five minutes.
Is there a page for my country?
There are pages for India, the UAE and the GCC, the United States, Canada and Australia. Other markets, the United Kingdom included, read the nearest page for now. The work is the same everywhere. Only the local rules differ.
My system is not on the list. Does that mean no?
No. It means we scope the connection with your team as part of the first piece of work. The page for any existing TMS or ERP explains how that goes. Nothing is claimed in advance.
I have read my page. What happens next?
You bring one real email thread from last week. We run it end to end in front of you. You see what FreighAI would read, what it would ask for and what it would draft. You see where your person approves. If a line on the page is wrong for your desk, say so on the call.
Pick your page. Then bring one real thread.
Bring one email thread from last week. We run it end to end, for your kind of desk, with your system left where it is. Then you judge it yourself.