FreighAI
CASE STUDY · INFINITY LOGISTICS FZE

From #10 to #2 DHL Key Account Partner in UAE.

International express logistics partner with DHL · FedEx · UPS. 12 months on FreighAI. Recognised this quarter.

+88%daily quote volume
#2DHL key account · UAE
73%win rate
TEAM COMPOSITION · 12 MONTHSSAME TOTAL HEADCOUNT
BEFORE FREIGHAIMONTH 0
12
PRICING + OPS
All doing the same kind of work. Daily ceiling ~120 quotes.
FreighAI takes over the bulk of the work
WITH FREIGHAIMONTH 12
PRICING + OPS · STAYED
6
Enough — agents do the rest.
SALES + CX · MOVED HERE
6
Where the growth needed humans.

Same 12 people. Different work.

+88% DAILY QUOTE VOLUME

THE CUSTOMER

Infinity Logistics FZE

International express logistics specialist based in Ajman, UAE. Volume key-account partner with DHL, FedEx, and UPS. Already among the top 10 express logistics players in the UAE before FreighAI — capped by daily processing capacity.

HQ
Ajman, UAE
Business
International express logistics
Key account partner
DHL · FedEx · UPS
Lanes
Global · UAE · GCC · India · China · Europe · Americas · Africa · beyond
Pre-FreighAI stack
Legacy ERP · Excel · WhatsApp · Email · Tally
Total team
12+ across pricing, ops, sales, customer relations
BEFORE FREIGHAI

A capable team. A hard ceiling.

~120
DAILY QUOTE CEILING
with daily 'circus' to hit it
60+ min
QUOTE RESPONSE
losing deals to faster forwarders
35%
WIN RATE
stuck despite technical merit
2
PARALLEL SYSTEMS
legacy ERP + everything else
12-MONTH JOURNEY

One process. Then the next. Then the legacy ERP itself.

  1. MONTH 1
    Day 14 · live

    Quotation Agent live · bridged into legacy ERP

  2. MONTH 2
    +38% win rate

    Quote response 60 min → 15 min · win rate climbs

  3. MONTHS 3–4
    8+ agents in play

    Booking · Tracking · Invoice Recon agents + several custom

  4. MONTHS 5–6
    1 platform

    Legacy ERP retired · carriers, accounting, warehousing on FreighAI

  5. MONTHS 6–12
    +88% daily volume

    Pricing+Ops halved · #2 DHL Key Account Partner · UAE

THE MATH BEHIND THE GROWTH

Same 12 people. Different work.

FreighAI took over the bulk of pricing and operations execution. Half the team moved to where the growth needed humans most.

TEAM COMPOSITION · 12 MONTHSSAME TOTAL HEADCOUNT
BEFORE FREIGHAIMONTH 0
12
PRICING + OPS
All doing the same kind of work. Daily ceiling ~120 quotes.
FreighAI takes over the bulk of the work
WITH FREIGHAIMONTH 12
PRICING + OPS · STAYED
6
Enough — agents do the rest.
SALES + CX · MOVED HERE
6
Where the growth needed humans.

Same 12 people. Different work.

+88% DAILY QUOTE VOLUME

THROUGH THEIR CUSTOMER'S EYES

Everything we do is for them.

Forget the agents, the integrations, the dashboards. Here's what Infinity's customers actually feel — in their own words.

My quote lands in 15 minutes.
SPEED
Quote #100 looks exactly like quote #1.
CONSISTENCY
I see top 3 carriers, compared side by side.
CHOICE MADE EASY
I knew about the customs hold before my driver did.
PROACTIVE
Support knows my history before I call.
CONTEXTUAL CARE
Order #1000 feels like order #1.
TRUST AT SCALE

Infinity's customers don't see AI.

They see a forwarder who's consistently fast, accurate, and ahead of every problem.

12-MONTH NUMBERS

Six numbers. All moved together.

DAILY QUOTE VOLUME
+88%
~120 → 225+ per day
DHL KEY ACCOUNT · UAE
#2
recognised this quarter · from #10
REVENUE GROWTH
+27.5%
same total headcount
QUOTE RESPONSE
15 min
down from 60+ min
WIN RATE
73%
up from 35%
ERROR RATE
<5%
down from 67%
VOICES FROM THE FLOOR
Nipin Narayan, Managing Director, Infinity Logistics FZE

It's like having many more pricing experts with perfect memory who never take a day off.

Nipin Narayan
MANAGING DIRECTOR · INFINITY LOGISTICS FZE
YOUR TURN

Your story doesn't have to look much different — if you start now.

Tell us which one process hurts you most. We'll scope a 60-day pilot around it.

60-day pilotLive in 2 weeks