Running a TMS? Keep it, or move on.

FreighAI takes over the inbox. It watches every company mailbox, pricing, operations, tracking and accounts, and follows each conversation from start to finish, not one message at a time. It works out what each email is and what it needs. It writes the reply, creates the task, and puts it in front of the right person in the right department. That person reads it beside the original conversation and approves. They do not compose, forward, file or chase. The reply goes out in their name. The follow-ups happen on their own.

The email is only the start. The real time goes on what comes after it. Find the rate on the carrier’s site. Check the tracking in another tab. Open the TMS for the job. Look up what you charged this customer last time. Forward it to operations and wait. Chase the agent, or forget to. FreighAI does all of that itself. It pulls your rate cards, checks the carrier, looks up the customer’s history, reads the shipment status, and talks to your TMS or accounting system. It chases what has not come back. It passes the work from pricing to operations to accounts, with the email and everything it found attached. Nobody forwards it. Nobody re-keys it. Nobody asks for an update. Then it puts the finished piece in front of the right person, with the reply already written.

Your people work in FreighAI. Not in the inbox. Not in five browser tabs.

The exact design depends on the workflow and the current system. FreighAI does not assume every TMS exposes the same information, and missing or contradictory information is surfaced instead of guessed.

We scope the first workflow, integration requirements and implementation plan with your team.

That scope should answer:

• what starts the workflow;
• which records may be read;
• which information FreighAI prepares;
• which actions require approval;
• where the authoritative result belongs;
• what happens when the connection or input is unavailable; and
• how the team will judge whether the workflow improved.

Run the first workflow standalone

Choose this when the process has a clear input and output and does not create a competing source of truth. It is often the simplest way to prove the operating model before connecting another system.

Standalone does not mean isolated forever. It means the first workflow can prove its value before a broader connection is needed.

Work alongside the system you have

Keep your TMS for the records. FreighAI runs the work around them. Choose this when the current system should keep the job, shipment, financial or compliance record, but the email work around that record should stop landing on people.

What returns to the system, in which direction and by whose hand, is decided in scope, not assumed. Your people should know which system to trust, where approval happens and how exceptions are handled.

Move on from the current system

Choose this when moving on is independently justified: the system no longer fits the business, is unsupported or blocks a required operating change. That is a broader decision involving data, processes, reports, controls and team adoption. The two ways in above set out what you would stop using and what would still need a home.

You can keep the system you run today and add FreighAI around it, or move on from it and let FreighAI be your main system. Start with pricing and operations either way, and add the rest when you are ready. It also does not claim that moving on is never the right answer. The two decisions stay separate.