See FreighAI on a setup like yours.
We'll show you how the agents work on a context that resembles your operation — your stack, your lanes, your customer mix. Tell us a bit about you and we'll line up the most relevant walkthrough.
What if the AI gets something wrong? Who is in control?
What always waits for a person?
Every message a customer sees waits for a person. The agent does the work, creates a task, and notifies the person to sign it off. Quotes, counter-offers, tracking answers, anything a customer reads.
What can the person do at the sign-off?
At the sign-off, the person can edit the message, approve it, or reject it. It is an editable panel, and that is the point of it. Every version of a quote is kept, and the line that changed is shown.
Whose name goes on it?
An approved message goes out in the person’s own name, with their own signature, from their own email. No customer ever sees that AI works behind it.
What runs on its own, and under whose rules?
Autonomy is set per task type: supervised, where a person signs, or automatic. Every message a customer sees is locked to supervised. Chasers, reminders, tracking checks and quote expiry can be set to run on their own. The rules and timing for chasers and reminders are set by the head of operations or an admin. Quote expiry rules are set by the pricing executive. Chasers and reminders can be switched off for one customer or one lane.
Who decides who may approve what?
Role-based access control: the admin decides who can see, edit and approve what, role by role. A junior desk can be allowed to draft and not to send.
So what does 85% mean?
The 85% is effort taken out of the cycle: the reading, fetching, drafting and chasing. A person still signs every customer-facing message.
What is not there yet?
There is no pause switch yet for one customer, one lane or the whole company. Today the person at the sign-off is that control: nothing a customer sees goes out without a person. Such cases are the exception. There is no automatic margin floor yet. Today it is the staff’s job at the sign-off to keep a quote above the margin. Automatic floors are planned.